Shipping Policy

APPROXIMATE SHIPPING TIMES​ (does not include weekends/public holidays): 

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control outside factors/any unexpected delays that may occur en-route, and we seek your understanding and patience, should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

PROCESSING TIME VS SHIPPING TIME: Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be be sent to you and you will be able to track your package on our website. 

Processing Time- in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions or other instances, processing time might take longer. We do our best to deliver as fast as possible, and we seek your patience and understanding during such events. 

CANCELLING AN ORDER: Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at ​info@theebikehub.com or give us a call at 844-77-EBIKE​ as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS: We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at ​info@theebikehub.com​ as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to beheld responsible for incorrect or insufficient address.

REFUND POLICY: ​​​We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can address the situation.

CUSTOMS/DUTY FEES (International Customers Only): Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.

SEPARATE PACKAGES: In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on back order- Weight restrictions for regular shipping imposed by the post office, Different warehouse location (we ship from multiple US warehouses).

​Holiday Season: ​Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee product satisfaction and will always do our best to give you the best customer service/experience possible.

Thank you all, and Happy Trails!

- The E-Bike Hub Team